Canned response is a tool which enables easier communication with end-users. Messages are pre-set which provides quick and effective responses to common questions with a simple click, depending on the topic in question.
Canned responses contain two tabs for settings:
- Category
- Responses
Category
In the Category tab, you will be able to create categories that can contain one or multiple responses.
Responses
Once you have created a category, click on the expand icon, where the ‘+ Add new response’ button will appear, alongside other created responses that belong to that category.
Every response features a title and a text input field.
One category can contain multiple responses.
Edit Canned Responses
To edit Category or Response, just click on the edit pen, or if you want to remove response/category, click on the 
icon.